What we collect?
- Register with us;
- Go all or part-way through the process of placing an order online;
- Request information and or product brochures;
- Subscribe to a newsletter;
- Respond to a survey;
- Fill out a form or enter information on our wesite
- Request after sales service;
- Visit our showroom(s);
- Visit us at a tradeshow or exhibition;
- Attend a workshop;
you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card), telephone number and email address, other personal data that you give us by for example creating an account on our website, by mailing us or by calling us (or chatting with us), data about your site usage on zoevstore.com and other websites (for example because the other website is part of an advertisment network), list of contactdetails of customers via an app, internetbrowser en type of device, bank account number.
What we do with the information we gather?
ZOEV Concept Store gathers and processes personal data to manage customer accounts & process orders (e.g. customer administration, follow-up of orders/deliveries, manage your account, invoicing, follow-up of solvability and send marketing mailings and personalised publicity).
Legal basis of personal data processing
We process personal data based on contractual obligations (artikel 6.1.(b)). We use your adress and payment data because we need this information to deliver your order.
We process also other personal data because you gave us your agreement (artikel 6.2.(a)). We can - with your agreement use those additional personal data for different targeted puroposes, such as keeping you informed of promotions via newsletters or mailings (can be via a third party). We can also contact you to follow-up on your request for information, after you have filled out a form, participated to a contest, an inquiry or a request of information about our products or request for after-sales service. (via live chat, email or phone)
Sharing of your personal data
ZOEV Concept Store will share your personal data with third parties only when this is required for contractual obligations, for example when we need to send your order or need to process a request for payment or to respond to a legal requirement. We guarantee that those third parties manage your personal data with utmost care by taking the necessary technical and organisational measures.
ZOEV Concept Store will retain the Personal Data for as long as necessary to deliver the Products and Services requested during and after the end of its contractual relationship with the Merchant, according to the industry standards. You can request us at any time to change or delete your personal data.
How we protect your personal data & information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. I you believe that your personal data is not protected correctly or if you have indications of misuse you can contact our customer service or via firstname.lastname@example.org.
Controlling your personal information
You may request details of personal information which we hold about you under the General Data Protection Regulation, art 6.1.(f). You can ask at any time to correct them if these are incorrect or incomplete. You can ask to delete them, to limit the sharing of your data or claim the use of it. (incl. profiling). You can ask to receive a copy of your personal data and ask to send it to another company/organisation. Please follow the procedure described here after to exercise your right:
- change your preferences yourself in your customer account online; and/or
- send an email to email@example.com;
To ensure that the request for information is issued by youself we ask you to provide us with a copy of your identity card. On this copy your picture, the MRZ (machine readable zone, the area with numbers at the bottom) should be hided. This is to protect your privacy. ZOEV Concept Store will treat your request as soon as possible, but this process can last until 4 weeks (worst case).
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The customer has the right to object the processing of his personal data for direct marketing. You can contact our customer service or via firstname.lastname@example.org
The Customer has the right to adress a claim to the Data Protection Authorities (Drukpersstraat 35, 1000 Brussel - email@example.com).
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|