Right to return Policy - ZOEV Concept Store
Article 9 – Right of withdrawal & returns
The consumer has the right to notify the company that he renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the goods. (Art. 46, section 2, Distance selling). If you purchased a product for your own personal use as a consumer and you want to use your right to withdraw from the contract, you have to notify our customer service within 14 days from the day following the delivery via email (firstname.lastname@example.org) or by telephone (+32 2 445 54 85) to notify and request a return. If our customer service approves this request, they will send you by email the necessary instructions for the return.
We will in any case only approve requests for return if it concerns a complete product (for example, the two elements of a pair must be returned together), the Product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the Product), and the Products are returned in the original packaging
It is your responsibility to ensure that the Products remain safe and protected while under your custody. Treat the Products with care and return them in the condition in which they had been delivered to you. Please ensure that the Products are packaged appropriately and that postage costs are sufficient.
Return or replacement of the Products can only take place after we have received all of the Products to be returned. Returns are made on the risk and at cost of the sender, in this case the customer.
In case you return Products which you
- were not authorized to return,
- which are no longer in their original state,
- which have not been packaged appropriately,
- which are incomplete,
- for which you have not paid for the delivery
- or in relation to which you have not exercised the care required for returning the Products in good condition,
we reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary repairs, re-stocking or similar direct costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions). Transport costs incurred by zoevstore.com to send your order will not be refunded.