general conditions of sale -

Article 1 – ZOEV Concept Store

Webshop : ZOEV Concept Store (, is owned and operated by Odissey bvba ("Seller", "we" or "us", as the case may be)
Headquarters, 3080 Tervuren, Melijndreef 13 
Company Number: 0829.900.029
VAT Number: BE0829.900.029

Invoice address: Vosberg 62, 1970 Wezembeek-Oppem

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us on Written correspondence should be sent to our office: ZOEV Store, Melijndreef 13, 3080 Tervuren, BELGIUM.

Customer Service Contact Information: 

ZOEV Store - Melijndreef 13, 3080 Tervuren, BELGIUM +32 2 4455485 ,

Article 2 – Acceptance of the terms and conditions

By placing an order on you accept these Terms and Conditions totally and without reservation. 

We recommend that you print or save a copy of the Terms and Conditions on your hard drive when you have decided to place an order through

Article 3 – Prices, transport, pick up of goods

The prices mentioned on the website are inclusive 21% VAT, but exclude delivery charges unless expressly exclusive shipping costs.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund

The delivery charges will be shown in the Checkout Page when placing the order. The delivery charges and terms are listed below:

Country Shipping cost (VAT incl.) Free Delivery above Delivery Term
Belgium 2.95€ 50€ 1-2 days
The Netherlands 2.95€ 50€ 1-3 days
Luxembourg 2.95€ 50€ 1-3 days
Germany 9.95€ 50€ 1-3 days
France 9.95€ 50€ 2-4 days
Denmark 9.95€ 50€ 2-4 days
Austria 9.95€ 50€ 2-4 days
Rest of Europe on demand on demand

The goods are transported at the expense and risk of the buyer. The term of delivery is done by mutual consent and will always be determined reasonably. In principle, orders ordered before 14pm and paid online, are shipped the same day. A delivery date should be considered a non-binding estimate and not a result commitment to deliver the products to the target date. We advise you to enter a delivery address where someone is present as often as possible to receive your shipment (eg. Your work address). On the day of the sending of the goods the customer will receive an e-mail by our transporter (GLS). This email informs you about the delivery date and the approximative delivery time. If you know that you'll not be present at the time of delivery, you will be able to change the delivery address via a link on that mail.

In case the delivery or receipt can’t take place because the buyer specifies the wrong delivery address so that the delivery fails or waits too long to give new instructions to the carrier, the goods will be returned to us. If the goods can not be delivered within 7 days after the first delivery attempt and return to us, the buyer has the right to withdraw the purchase. We will refund the total amount of the order in accordance with our arrangements for taking back products and the applicable statutory provisions. All delivered packages have a proof of delivery and are insured.

The Buyer can choose to pick-up the goods from the store. No delivery charges will be invoiced in that case. The Buyer has to wait for further instructions from our Customer Service: all goods are not stocked in the shop and must therefore come from the warehouse. The customer Service can be contacted at +32 2 445 54 85 or (weekdays: 9:30-18h, Saturdays: 13-18h).

Article 4 – Method of payment

Payments on are preferably done online (Visa, Mastercard, Maestro, Bancontact, Ideal,...). Our partner for the settlement of online payments is MultiSafepay. MultiSafepay is one of Europe’s biggest and leading payment service providers.

We do not have access to the confidential details of payment of our customers. Payment can only be made by authorized credit or debit cards. The authorized cards are mentioned on the website You will need to provide the details of the card when you place your order. The costs will be charged when the ordered Products are dispatched. We will only dispatch the Products after the issuer of the card has authorized the use of the card for the payment of the ordered Products.

On demand, you can also pay by bank transfer to BE87 3631 3013 0994, BBRUBEBB. Be sure to include your unique order number so we can quickly process your transfer. Note: Orders with paying by bank transfer can only be dispatched when the payment is received by us. If the payment isn’t received within 14 days after receiving the order, we reserve the right to cancel the order or sale.

Article 5 – Product images

The display of the colors of the products on partly depends on the settings of the monitor and graphic card from the website. Shown colors may therefore vary from the actual colors of the products.

Article 6 – Availability & Acceptance of Delivery

The Seller does not guarantee that all Products shown on the website are available. The Seller reserves the right, at any time and without prior notice, to change certain Products, to remove them from the assortment or to no longer make them available for sale.

Within a reasonable period from delivery, you should verify whether you have received the Products in good condition and whether the contents of the delivered package are complete. It is your responsibility to inform us as soon as possible of any damage to the Products and/or any shortages in the Products delivered. 

Article 7 – Warranty

All of the products of our webshop are warranted for 2 years, starting the date of purchase, against defects in material and / or workmanship.

This warranty only applies to the first byer and doesn't apply to any damage caused by incorrect use, accidents, neglect, misuse, incorrect maintenance, wear and tear, unprescribed use by the manufacturer or dammage by heat or contact with solvents. If a non-authorized party damages the product in its attempt to repair it, the warranty isn't applied. 

When a defect in material or in workmanship is notified to ZOEV Store ( within 2 years of the date of purchase, the Seller will first attempt to repair the product. Only if a product can't be repaired or a spare part is irreplacable, which is determined by the Seller, the product can be replaced or credited. If a product is replaced or credited, the liability cannot exceed the purchase price of the defect product. 

In order to repair or to credit products, claims can be evaluated by us (ZOEV Store) only if we receive the correct photographic material and information of the defective product. The documents requested are: pictures of the defect, picture of the serial code of the product, SKU of the product and the date of purchase.

Wear and tear spare parts, such as brakes, wheels and handle bars, are replaced at cost price and can't be applied as warranty.

In case the warranty can't be applied because the exceeded warranty date, which is 2 years, the spare parts can still be delivered but at cost price. 

ZOEV Store can't be held responsable for any indirect damage (eg. (non-exhaustive) loss of profit, damage to third parties,...).

The warranty on scooters and bikes is a carry-in warranty; you are responsibble to carry-in the goods to an indicated address for repair

Read carefully the warranty on batteries; they may differ from one brand to another, in general they are limited to 1 year or 1000 charging cycles. Read carefully the owners' manual or contact us in case of doubt.

Article 8 – Retention of property

The (delivered) products remain our property until full payment of the price, possibly increased by interest and costs.

Article 9 – Right of withdrawal & returns

The consumer has the right to notify the company that he renounces the purchase without penalty and without giving any reason within 30 calendar days from the day following the delivery of the goods. (Art. 46, section 2, Distance selling). If you purchased a product for your own personal use as a consumer and you want to use your right to withdraw from the contract, you have to notify our customer service within 30 days from the day following the delivery via email ( or by telephone (02/445 54 85) to notify and request a return. If our customer service approves this request, they will send you by email the necessary instructions for the return.

We will in any case only approve requests for return if it concerns a complete product (for example, the two elements of a pair must be returned together), the Product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the Product), and the Products are returned in the original packaging

It is your responsibility to ensure that the Products remain safe and protected while under your custody. Treat the Products with care and return them in the condition in which they had been delivered to you. Please ensure that the Products are packaged appropriately and that postage costs are sufficient.

Return or replacement of the Products can only take place after we have received all of the Products to be returned. Returns are made on the risk and at cost of the sender, in this case the customer.

In case you return Products which you

  • were not authorized to return,
  • which are no longer in their original state,
  • which have not been packaged appropriately,
  • which are incomplete,
  • for which you have not paid for the delivery
  • or in relation to which you have not exercised the care required for returning the Products in good condition,

we reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary repairs, re-stocking or similar direct costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions). Transport costs incurred by to send your order will not be refunded.

Article 10 – Privacy Policy 

This privacy policy sets out how ZOEV Concept Store ( uses and protects any information that you give ZOEV Store when you use this website. We are committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ZOEV Store may change this policy from time to time by updating this section. You should check this section from time to time to ensure that you are happy with any changes.

Article 11 – Force majeure

If due to force majeure or circumstances outside of our reasonable control we, ZOEV Store, are unable to perform our obligations or if these are unreasonable weighted, we can suspend our commitments during the time of this force majeure, without having to pay compensation.

Article 12 – Validity and enforceability

The invalidity of one of the articles of these terms and conditions or a part of it, does not affect the validity of the remaining provisions of these general conditions, neither of these terms in their entirety. Their enforceability remains. In the event of invalidity or unenforceability of any provision of these terms and conditions, the parties shall negotiate in good faith in order to replace it with a provision that most closely produces the same effect as the invalid or unenforceable provision. Likewise the parties will negotiate in good faith to find a solution acceptable to all if a situation arises that is not provided in the terms and conditions.

Article 13 – Amendments to terms and conditions

The Seller is entitled to amend the Terms and Conditions from time to time. Any changes to these Terms and Conditions will only become applicable to orders placed on or after the date of amendment. 

This section has last been updated on March 27th, 2020

Article 14 – Contact information

If you have any questions about buying products via, please e-mail ( or contact our customer service (+32 2 445 54 85) from Monday to Friday between 9:30 and 18:00, Saturdays from 13:00 to 18:00, except on public holidays.

Article 15 – Courts of competent jurisdiction

All concluded agreements with ZOEV Store are governed by Belgian law. In case of disputes, only the courts of competent jurisdiction of the legal district of the registered office of ZOEV Store are competent.